Amanah Milk Powder

Delivery Terms

• Delivery of Products:
  Al-Amanah uses refrigerated trucks with freezer compartments to maintain the quality and integrity of all products. To maintain the integrity of products after delivery, we recommend that you immediately refrigerate or freeze perishable items. Frozen items must immediately be placed in a freezer. In an effort to meet the committed delivery times for all of our customers, our delivery personnel cannot wait for an inspection of the items delivered.
• Delivery Requirements.
  To receive delivery, you must live in a residential apartment/ home or office location and you or an authorized representative must be present to receive your order from our delivery personnel during your selected delivery time-slot. The authorized representative can accept your goods when you are not present at the time you had selected for delivery and shall accept the goods under all of the same terms and conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. If you, your doorman, and your authorized representative are not present during your selected delivery window, we will reschedule the delivery according to our next time slot available. In such a case, if we are unable to redeliver the order to you for any reason, the order will be canceled and refunded (for Online Payments).
• Unattended Delivery.
  In certain areas, Al-Amanah may offer unattended delivery. If you choose to have an unattended delivery option, you, and NOT Al-Amanah, are solely responsible for products that are left at your delivery location.
• Limits and Adjustments to Delivery.
  Al-Amanah delivers case sizes of a variety of different goods, including but not limited to grocery products, dairy products and beverages. Given the heavy weight of some of these products, and our concern for the health and safety of our personnel, we have purchase limits on a variety of these items on our Platform. Additionally, in the interest of the health and safety of our personnel, in non-elevator buildings, the highest floor we can deliver to is the 2nd floor and with orders containing 3 cases or more of beverages or other heavy items, we cannot deliver above the 2nd floor. In the event of a non-functioning elevator, the preceding delivery restrictions apply. Our technology cannot and does not enforce these limits. We ask you to abide by these service limitations, as we reserve the right to limit a delivery when an order exceeds these limitations.